InsideTech

I worked at Best Buy for a few years and am thankful to say that I NEVER had that problem. Yeah, they push it, but if you don't get it, you don't get it. I worked at the store ranked #27 out of about 6000 (Appleton, WI). We also didn't work on commission, so we were able to concentrate on what the customer really needed, not what our bosses wanted us to sell. I'll never work somewhere retail on commission. And I won't shop from someone on commission either. Too much incentive to lie.

I worked at an Office Depot for 3 months oh man it sucked! This is Blog is so true, if you didn’t get the PPP sold with laptop or other piece of equipment you sold you got hammered. It was better not to sell the piece of equipment than sell it without the PPP.

Office Depot doesn’t make a whole lot of money on laptops or other big ticket items. So they try to make up for it by selling the Product Protection Plans and other crap on top.

What has been posted on Sears ( Sears Holdings) is absolutely correct as they do hard pressure sales associates ( consultants) constantly on MPA's, Home Appliances, its not what you sold or how much, but "did you get the MPA with it?!" They also create in store "peer pressure tactics" amongst staff, but they call it friendly competition. The rewards are few and monetary compensation is very low. You don't get MPA sales, yes, your hours are reduced and/ or changed to traditional slow periods during the week as mentioned, they just wait for you to quit then so they don't pay any unemployment. working as a part-timer. Being a Sears card holder for 35 years previous, doesn't mean anything to the Management . Being "on-call" when someone esle doesnt show up for their shift, that is way overboard when your making $8/hr or less. They expect alot for what they pay and no benefits!!

I too expect to be forced out but I treat the customer as I would expect to be treated, fairly and with respect. I shall not compromise my business ethics,yet I shall present the MPA at every sale, at the product , not at the register. If its in stock, store or warehouse-the product is sold.

I did not see this kind of events in the Office Depot stores at Washington, DC area. I think FBI is here. No one dare to commit such scams as NYC's camera shops did.

T had the same problem with Staples. I went in to buy a Laptop that was on sale for $549 The sales person tried to sell me Extented warranties and protection that raised the price to $825
when I refused and said I just wanted the Laptop , the sales clerk then told me the item was out of stock.
I went to three more Staples stores and had the same experience.
I finally got the item at the fourth store. I declined the extented warranty.
The sales clerk then told me, after fourteen days dont even try to bring it back to the store if it fails.

I have also worked at Staples here in Novato, Ca. I also was told to lie and cheat the customer out of hundreds of dollars jut to make out Store Manager and District Manger happy. Our SM was a short, bitchy, little POS. She bitch about everything, why it wasn't the way it should be with our PPP, TSP, FSP, and since I was also the Easy Tech for the store, I had to make sure that I made a certain much of that as well. The SM and DM were made from the same mold of stupidity. Before they finally change the policy , every time I was in need of a laptop or camera, the first thing the manager on duty or supervisor were ask would be "Are they getting the warrentys or plans" I would always tell them, they want to know if we have it in first. I would check and if we did, then I would try my best to get them to get it. I would just explain to them about the plan as I have read the terms. The prices were out of many people price range for the product it was made for. They always had jack the price up. I was the only one who could actually get most of the work done, like the truck load done before going to lunch. We had two of us working on it at one time. We would switch off on who would help customers and/or finish the load. Customer would always ask me for help, which wasn't the problem as for just everyone else couldn't speak English. For me it didn't matter, I knew most of the time what customer are trying to ask for.
I told off our DM straight to his face while my SM was right next to him. They wanted us to gt a cart and start putting extras items into the cart, only so that the customer can take them out and leave the items wherever they were in the store. What a bunch of douche bags!!!!!!!!!!!!!!!!!!!I didn't care what they wanted me to make every week. I made what I could. Some were better than others in sale. I told just about every customer that came in where to get better deals at. Mostly online of course, but for warranty or protections, I still to this day suggest square trade for them. I don't work for them anymore, (Thank You God). I going to finish up with these tip. When going to these store that's all corporate base, Make sure you do your homework before asking any questions, plus that way it makes them look really stupid in the end. I LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!

I've been into Office Depot 3 times total. Every time I found the staff to be very unfriendly and the last time made a complaint through their request for feedback. I now understand why the staff are like this! I'll certainly never shop there again... Also a comment about what "Village Smithy" wrote below regarding the Sears cashier - There is no way I'd put up with that.. I'd have walked out and told him to shove it!! Everyone wants your money, least they can do is be civil to get it!