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Get a Tech Support or Help Desk Job

Get a Tech Support or Help Desk Job

InsideTech

May 27, 2008

Need the latest version of Internet Explorer on your PC? Call tech support. Hard drive making a strange noise? Call tech support.

This entry-level tech career involves helping users fix problems with the software and systems they use. Tech support and help-desk workers answer support questions, from the silly to the serious. Many handle questions from a company’s own computer users, while others respond to phone, e-mail, or chat queries from individuals using a product produced by the company.

Tech support specialists are responsible for the maintenance and support of a company’s PCs. Tasks include troubleshooting, responding to technical problems, and performing maintenance, upgrades and configurations.

Median Salary

$38,000

Education Requirements

While you’ll need some level of technical knowledge to pass the screening for your average help desk job, degrees and certifications aren’t really necessary at this level. Help desk and tech support jobs are natural entry-level positions for those looking to transition into or start a tech career.

Tech support specialists should have knowledge of assorted operating systems, such as Windows 95 and 98, Windows NT and Macintosh, along with familiarity with frequently used applications, from Web browsers to Microsoft Office.

Next Steps

To secure a tech support or help desk job, complete the following steps…

  1. Brush Up Your IT Resume
  2. Look For an IT Job
  3. Prepare for Your Interviews

Then, as you prepare to move on from tech support…

  1. Get an IT Degree
  2. Get Some Experience
  3. Get Certified


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