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Tips for First-Time IT Managers

Tips for First-Time IT Managers

Allan Hoffman / Monster Tech Jobs Expert

Managing people isn’t easy. It’s especially tough if you’ve never done it before. And it’s harder still if you’re a first-time IT manager.

That’s the opinion of psychologist Richard Hagberg, president of the Hagberg Consulting Group, a Foster City, California-based company that develops training programs for the high tech industry.

Hagberg doesn’t mince words when talking about the shortcomings of newly minted IT managers. After evaluating research studies from all over the country based on report cards from peers and subordinates grading their bosses, Hagberg concludes IT managers have a lot to learn when it comes to managing people.

On the plus side, IT managers generally set high standards and are creative, bright, decisive and know how to get results.

On the downside, they don’t “fully leverage their available resources,” says Hagberg. That’s consultant-speak for not understanding people enough to build the cohesion that can lead to great results.

Everyone has difficulty supervising others for the first time. And since most companies don’t train their employees to be leaders, it’s a skill learned on the job. Yet IT people have special problems managing people, Hagberg asserts.

What are they? According to Hagberg, newly promoted technical managers have difficulty in the following three areas:

  • Building alignment, consensus and teams.
  • Being a visionary evangelist.
  • Management execution.

“They really get into trouble when it comes to building alignment,” he explains. “They are often promoted, because they are analytical and independent.” But they tend to have a hard time working closely with people.

The numbers prove it, Hagberg says. “IT managers tend to have the lowest ratings in the category of sensitivity to subordinates,” he says. “They don’t know how to build long-term relationships. Ultimately, it’s relationships that deliver results.”

IT managers also have a hard time keeping their workers informed, because they can’t build relationships. The result is often confusion, anxiety and tension in the ranks.

“IT managers have trouble leveraging their good ideas with their vision,” Hagberg says. “They jump from vision to execution without the necessary support of the people with whom they work. Because they’re smart and independent, they tend to rely more on their own judgment when they should also be soliciting input from others.”


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