Get a Tech Support or Help Desk Job
InsideTech
Get Certified
A+, CCNA, MCSE: You’ll often find these IT certification acronyms attached to tech job postings, and the skill sets they represent are important for all kinds of IT careers.
Experienced IT workers can add a certification to their resume by simply passing an exam, but beginning IT workers can get certified as well. Many facilities offer IT certification programs where tech-savvy workers can take a deep-dive into a discipline like database administration, networking, or Windows Server management to prepare for a certification exam.
While many IT workers can benefit from a certification or two, deciding whether to get certified (and which certification you should get) isn’t easy. Keep these tips in mind:
- Watch for Certification Lifecycles
Many IT certifications, such as those covering the various versions of Windows Server, are tied to the lifecycle of that specific product. Other certification paths have a built-in lifecycle that forces certification holders to retake exams every X number of years. If you’re on a budget, take care to find certifications that will remain current for a substantial time. - Get a Real Education with Your Certification
If you’re getting started in technology, don’t fall for quick-prep classes geared to help you pass an exam without knowing the technology involved. Spring for a lengthier class where you actually have time to learn the tech you’ll be tested on.
If that means commuting somewhere for lab work instead of buying a book or working exclusively online, so be it. Remember that while certifications can boost your pay or help you get a job, your performance in that position will ultimately have a much larger influence on the jobs you’ll be able to get in the future. - Be Sure to Specialize
The IT industry encompasses a number of diverse career paths, from hardcore networking to Web design and scripting. Nobody’s capable of excelling in all those areas, so if you’re starting an IT career, you’ll want to find a discipline you like and work to own it.
If you’re already established in IT, you’ll want to target one or two certifications that open doors to new positions or allow you to command a higher salary. Research firms such as Foote Partners conduct regular surveys that can help you determine which specific certifications currently hold high value.
For more IT certification advice see:


yoddel
4 days ago
232 comments
best topic
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garven1960
2 months ago
2 comments
I know this is going to sound messed up, but I am 49 yrs old and have been in tech support of some kind since 1999. For about the last 4 years I was working for an insurance company not doing tech support but doing insurance and decided to go back to school and learn desktop support. I have my MCP in desktop support but cannot seem to land a job so how about some help. my resume is updated and I have been doing field tech work but nothing relative to desktop support, what should I do now to land a descent help desk job
primie
about 1 year ago
26 comments
I have been a tech support then I should be certified (aha!). Get higher pay :>
shrikrishna07
about 1 year ago
2 comments
I am intersted in certification in CCNA please help about after certification what can i do for better job. I am working in Computer technology service provider company how can i get better paying job on same qualification
metascapemedia
about 1 year ago
2 comments
I would highly recommend to everyone interested in Tech Support of any kind to at least work for their CompTIA A+ certification. I have been A+ certified for over a year now, and have had a much easier time finding gainful employment within Support related fields than when I didn't have the Certification. It's well worth the effort!
AndrewSoftwareGuy
about 1 year ago
48 comments
good article, I find it usefull as well
zadokg
about 1 year ago
0 comments
hellooo
kvanhorn
about 1 year ago
4 comments
this is useful but i really dont know what i would use as my skills considering that im just looking to start a career in IT the only experience i had at a job computer related is a drafting job and a certificate of completion in computer aided design, also took some general computer courses in community college anyones input would be appreciated
andra15669
about 1 year ago
4 comments
great!! article very useful