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Get a Tech Support or Help Desk Job

Get a Tech Support or Help Desk Job

InsideTech

Get Certified

A+, CCNA, MCSE: You’ll often find these IT certification acronyms attached to tech job postings, and the skill sets they represent are important for all kinds of IT careers.

Experienced IT workers can add a certification to their resume by simply passing an exam, but beginning IT workers can get certified as well. Many facilities offer IT certification programs where tech-savvy workers can take a deep-dive into a discipline like database administration, networking, or Windows Server management to prepare for a certification exam.

While many IT workers can benefit from a certification or two, deciding whether to get certified (and which certification you should get) isn’t easy. Keep these tips in mind:

  1. Watch for Certification Lifecycles
    Many IT certifications, such as those covering the various versions of Windows Server, are tied to the lifecycle of that specific product. Other certification paths have a built-in lifecycle that forces certification holders to retake exams every X number of years. If you’re on a budget, take care to find certifications that will remain current for a substantial time.

  2. Get a Real Education with Your Certification
    If you’re getting started in technology, don’t fall for quick-prep classes geared to help you pass an exam without knowing the technology involved. Spring for a lengthier class where you actually have time to learn the tech you’ll be tested on.

    If that means commuting somewhere for lab work instead of buying a book or working exclusively online, so be it. Remember that while certifications can boost your pay or help you get a job, your performance in that position will ultimately have a much larger influence on the jobs you’ll be able to get in the future.

  3. Be Sure to Specialize
    The IT industry encompasses a number of diverse career paths, from hardcore networking to Web design and scripting. Nobody’s capable of excelling in all those areas, so if you’re starting an IT career, you’ll want to find a discipline you like and work to own it.

    If you’re already established in IT, you’ll want to target one or two certifications that open doors to new positions or allow you to command a higher salary. Research firms such as Foote Partners conduct regular surveys that can help you determine which specific certifications currently hold high value.

For more IT certification advice see:


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    yoddel

    4 days ago

    232 comments

  • 100_1090_max50

    garven1960

    2 months ago

    2 comments

    I know this is going to sound messed up, but I am 49 yrs old and have been in tech support of some kind since 1999. For about the last 4 years I was working for an insurance company not doing tech support but doing insurance and decided to go back to school and learn desktop support. I have my MCP in desktop support but cannot seem to land a job so how about some help. my resume is updated and I have been doing field tech work but nothing relative to desktop support, what should I do now to land a descent help desk job

  • Me_max50

    primie

    about 1 year ago

    26 comments

    I have been a tech support then I should be certified (aha!). Get higher pay :>

  • Photo_user_blank_big

    shrikrishna07

    about 1 year ago

    2 comments

    I am intersted in certification in CCNA please help about after certification what can i do for better job. I am working in Computer technology service provider company how can i get better paying job on same qualification

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    metascapemedia

    about 1 year ago

    2 comments

    I would highly recommend to everyone interested in Tech Support of any kind to at least work for their CompTIA A+ certification. I have been A+ certified for over a year now, and have had a much easier time finding gainful employment within Support related fields than when I didn't have the Certification. It's well worth the effort!

  • Andrew_inside_tech_max50

    AndrewSoftwareGuy

    about 1 year ago

    48 comments

    good article, I find it usefull as well

  • Zadok_max50

    zadokg

    about 1 year ago

    0 comments

    hellooo

  • 10-30-06_1654_1__max50

    kvanhorn

    about 1 year ago

    4 comments

    this is useful but i really dont know what i would use as my skills considering that im just looking to start a career in IT the only experience i had at a job computer related is a drafting job and a certificate of completion in computer aided design, also took some general computer courses in community college anyones input would be appreciated

  • Cimg3396_max50

    andra15669

    about 1 year ago

    4 comments

    great!! article very useful

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