Get a Tech Support or Help Desk Job
InsideTech
Prepare for Your Interviews
You’ve brushed up your skills, dialed in your resume, and finally found a job you want. Now all you have to do is wow them in the interview. Any job interview can be a nerve-wracking experience, but if you go in prepared and confident, you’ll give yourself the best possible chance to land the job you want. With that in mind:
Be honest. If you misrepresent yourself during an interview, you’ll likely end up harried and miserable even if you do land the job. Likewise, be yourself during the interview, and if you’re nervous, let your interviewer know.
Do your homework. Nothing turns off an employer more than a job candidate who doesn’t know what they do or what industry they’re in. Visit the company’s website and familiarize yourself with their business and especially with any products you’re likely to be working on.
Come with questions. Part of doing your homework is coming up with some questions to ask your interviewer. All businesses want employees who care about their products, and asking intelligent questions during your job interview demonstrates that you care.
Remember, you’re interviewing them, too. A job interview is usually the first time you get to evaluate the work environment you’re attempting to join. It’s one of the first times you get to meet your potential co-workers in person, and one of your first chances to ask questions about the job you’re applying for. So while you’re busy trying to impress your interviewer, take some time out to consider whether you actually want to work at this place. You don’t want to go in looking to grill your interviewer about whether this office is worthy of you, but if you remember that you’re still evaluating this opportunity as well, it’s often easier to relax.
Once you’re past these job interviewing basics, check out this guide for some more tips:


yoddel
5 days ago
232 comments
best topic
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garven1960
2 months ago
2 comments
I know this is going to sound messed up, but I am 49 yrs old and have been in tech support of some kind since 1999. For about the last 4 years I was working for an insurance company not doing tech support but doing insurance and decided to go back to school and learn desktop support. I have my MCP in desktop support but cannot seem to land a job so how about some help. my resume is updated and I have been doing field tech work but nothing relative to desktop support, what should I do now to land a descent help desk job
primie
about 1 year ago
26 comments
I have been a tech support then I should be certified (aha!). Get higher pay :>
shrikrishna07
about 1 year ago
2 comments
I am intersted in certification in CCNA please help about after certification what can i do for better job. I am working in Computer technology service provider company how can i get better paying job on same qualification
metascapemedia
about 1 year ago
2 comments
I would highly recommend to everyone interested in Tech Support of any kind to at least work for their CompTIA A+ certification. I have been A+ certified for over a year now, and have had a much easier time finding gainful employment within Support related fields than when I didn't have the Certification. It's well worth the effort!
AndrewSoftwareGuy
about 1 year ago
48 comments
good article, I find it usefull as well
zadokg
about 1 year ago
0 comments
hellooo
kvanhorn
about 1 year ago
4 comments
this is useful but i really dont know what i would use as my skills considering that im just looking to start a career in IT the only experience i had at a job computer related is a drafting job and a certificate of completion in computer aided design, also took some general computer courses in community college anyones input would be appreciated
andra15669
about 1 year ago
4 comments
great!! article very useful